Attendee Conduct Expectations

IAAP always represents admins with professionalism and practices inclusion. This is especially true at Summit, our largest event of the year. To make sure everyone has a stellar experience, we ask each attendee to adhere to certain principles.

  • Be respectful of your fellow attendee in thought, word, and deed.
  • Be open-minded and ready to learn. If you think you won’t learn anything new, you won’t.
  • Be inclusive in your speech and actions. Celebrate and appreciate our differences.
  • Be present. Summit is a time for renewal and learning; be fully engaged during sessions.

We invite you to attend in a spirit of curiosity, friendliness, open-mindedness, camaraderie, and respect. We will not tolerate harassment in any form. Please click here to read the full Attendee Conduct Expectations/Event Policy page; you will be asked to acknowledge that you’ve read it prior to registering for Summit.

Cancellation and Transfer Policy

Cancellation and refund requests received in writing 45 days prior to the start of the conference will qualify for a refund, minus a $100 administrative fee. Refunds are not available to registrants who receive the corporate discount. Refund requests should be emailed to Refunds will be processed within 10-15 business days. No refunds will be issued after May 28, 2021, at 5:00 p.m. CT.

Event attendees may transfer their registration fee to another IAAP HQ conference within 12 months of the original event, minus a $100 transfer fee. This transfer fee is due at the time of transfer; if the conference registration fee of the new conference is less than the original conference, attendees may use the additional toward the transfer fee. Refunds are not available for transfers. Event attendees who originally received the corporate discount will pay the $100 transfer fee in addition to the balance for attending separately.

International Attendees

For information on visas and how to request a Letter of Invitation, please read our Event Policy page

Event Payment

IAAP accepts check, money order, or credit card payments (Visa, MasterCard, American Express, and Discover) in U.S. Dollars. IAAP cannot process registrations without full payment and a completed registration form. Once submitted to IAAP, the form of payment may not be changed.

Dietary Restrictions

IAAP is happy to accommodate special dietary needs within reason and to the best of our ability, prior to conference. Please be sure to be as specific as possible on your registration form. NOTE: if you decline to specify your needs in advance, we cannot guarantee we can accommodate them on-site.


IAAP is happy to comply with the Americans with Disabilities Act. If you require special arrangements in order to attend Summit 2021, please complete this form no later than July 1, 2021. If any questions come up, please contact us at